Customer Support

Submit a Claim

We are sorry there was an issue with your order. Please submit the details below so our team can review your claim fairly.

📦
Order details required

Keep your order number and phone/email ready.

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Clear evidence needed

Capture product photos/videos with the order label or invoice.

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Fair review process

Our team will review and respond after verification.

1

Verify Order

2

Claim Details

3

Evidence

4

Submit

Find your order

Enter your order number and the phone or email used for the order.

Select affected product

Only products from your order can be selected.

0/800

Capture evidence

Please capture clear photos or videos using your camera. Gallery or computer file upload is not allowed.

1. Product with order label or invoice

Show the affected product together with the order label or invoice.

Camera capture is required. Gallery or computer file upload is not allowed.

2. Close-up of the issue

Show a clear close-up of the damaged, spoiled, wrong, missing, or poor-quality item.

Camera capture is required. Gallery or computer file upload is not allowed.

Review and submit

To review claims fairly, Sharbatly.club may require photos or videos showing the affected product together with the order label or invoice. Claims with unclear, edited, reused, fabricated, misleading, or unverifiable evidence may be rejected. Sharbatly.club reserves the right to restrict or suspend linked accounts, cancel orders, recover improperly obtained refunds or credits, and take further action under its Terms & Conditions and applicable laws.