FREQUENTLY ASKED QUESTIONS

Sharbatly.club proudly represents the official e-commerce platform of Mohammed Abdallah Sharbatly, the leading company in cultivating, importing, and distributing top-grade fresh fruits and vegetables. Our online marketplace presents an extensive array of premium-quality produce and flowers, ready for convenient online ordering and delivery, now serving both Jeddah, Riyadh, Dammam and Makkah, Saudi Arabia

1. Premium Quality:At Sharbatly.club, we are a regional leader in growing, importing, and distributing fresh fruits and vegetables. Our commitment to premium quality means you can trust that you are getting the freshest and finest produce available.
2. Wide Selection: We offer a diverse assortment of products sourced from all over the world, including local farms. Our selection caters to various preferences and dietary needs, ensuring you have access to a wide range of fresh and exotic options.
3. Convenience: With our online platform, you can conveniently browse, select, and order your favorite produce from the comfort of your home or on-the-go. No more hassle of physically going to a supermarket.
4. Specialized Packaging:Our produce comes in carefully arranged and prepacked boxes, ensuring it reaches you in excellent condition. Flowers are placed in dedicated special boxes with flower food and caring instructions for optimum freshness.
5. Seasonal Offerings: We follow the seasonality of produce, continuously offering new products accordingly. This allows you to enjoy the best flavors and quality throughout the year.
6. Organic Options: We provide organic and pesticide-free choices sourced from certified farms, promoting healthier and environmentally friendly selections.
7. Customer Support:Our dedicated customer support team is always ready to assist you with any inquiries or concerns, ensuring a pleasant shopping experience.
8. Flexible Delivery Options: Choose your preferred delivery date and enjoy contactless delivery within Jeddah, Riyadh, Dammam and Makkah.
9. Special Promotions: Take advantage of our weekly promos, flash discounts, and exclusive offers sent to registered customers via email.
10. Hygiene and Safety: Unlike traditional supermarkets where products are often handled by multiple customers, Sharbatly.club offers a higher level of hygiene. Our dedicated team follows strict hygiene practices, ensuring that all products are handled with care and delivered to you in a safe and sanitary manner.
    

At Sharbatly.club, we prioritize the quality and freshness of our products. Our commitment to excellence is backed by the following measures:

1. Direct Sourcing: We have our own farms and collaborate with trusted local growers, ensuring control over the cultivation process and maintaining high-quality standards.
2. Stringent Quality Control: Our dedicated team conducts thorough inspections to select only the best products, considering factors like color, texture, and appearance.
3. Cold Chain Management: We maintain a carefully managed cold chain to preserve freshness from harvest to delivery, preventing spoilage.
4. Efficient Delivery: Our logistics team follows efficient routes to minimize the time between harvest and delivery, ensuring you receive the freshest produce.
5. Environmentally Conscious
   Packaging: We use eco-friendly materials to protect your items during transit while supporting sustainability.

With decades of experience, Sharbatly.club guarantees premium quality fruits, vegetables, and flowers in every order, providing you with an exceptional shopping experience.

Absolutely! At Sharbatly.club, we take pride in offering a diverse assortment of fresh produce from all over the world, including locally sourced items from trusted farms. Our product pages display the origin of each item, providing you with transparency and the opportunity to make informed choices.

We believe in embracing the beauty of seasonality, and our inventory is carefully curated to reflect the freshest and most abundant produce available at different times of the year. As the seasons change, so does our selection, allowing you to enjoy the best flavors and quality that each season brings.

By following the natural cycles of produce, we ensure that you experience the utmost freshness and taste in every order. Our commitment to providing new and exciting products regularly means that there's always something delightful to discover at Sharbatly.club.

We invite you to explore our ever-changing selection of fruits and vegetables, knowing that each item is carefully sourced and curated to deliver the finest and most enjoyable culinary experiences.

If you have any specific inquiries about the origin or seasonality of any product, our customer support team is here to provide you with more information. Thank you for choosing us as your preferred destination for fresh produce, and we look forward to serving you with the best that nature has to offer.

Yes, we are pleased to offer a selection of organic and pesticide-free products at Sharbatly.club. We understand the importance of providing healthier and environmentally friendly choices to our valued customers.

Our inventory includes a range of organic fruits and vegetables that are grown without the use of synthetic pesticides or harmful chemicals. These products are sourced from certified organic farms, ensuring that you receive the highest quality produce with minimal impact on the environment.

At Sharbatly.club, our delivery services cover a broad expanse in both Jeddah, Riyadh, Dammam and Makkah, Saudi Arabia. We're committed to making our premium fresh fruits, vegetables, and flowers easily accessible to as many customers as possible, ensuring convenience at every step.

To confirm if your specific location falls within our delivery area, please visit our dedicated page.

• Jeddah
• Riyadh
• Dammam-Al Khobar
• Makkah

For any questions or assistance regarding delivery coverage, our responsive customer support team is just a message away. Reach out to us via WhatsApp at 0507716161 or email us at club@sharbatlyfruit.com. Your shopping experience is our top priority, and we're here to make it seamless and enjoyable.

We provide a pickup point service from 2 to 5 pm at our branch in Al Safa , Jeddah. Friday closed. https://goo.gl/maps/2nCCVDGypcDG7vB47

We offer flexible delivery options to suit your needs:

1. Delivery Service: For orders below 180 SAR, there is a delivery fee of 23 SAR. This applies to all eligible locations within our delivery area in Jeddah, Riyadh, Dammam and Makkah.
2. Free Delivery: Enjoy free delivery on orders above 180 SAR. Once your cart total reaches this amount, the delivery fee will be waived, allowing you to save on shipping costs.
3. Pickup Option: If you prefer to collect your order yourself, we offer a convenient free pickup service. You can visit our designated pickup location and receive your fresh produce without any additional charges.
   

At Sharbatly.club, we offer convenient and flexible delivery options to ensure you receive your fresh products in a timely manner:

1. Delivery Day Selector:In the cart page, you can easily select your preferred delivery day, allowing you to plan your order in advance. You can schedule a delivery up to 4 days ahead, giving you the flexibility to choose a convenient time.
2. Same-Day Delivery Cutoff: For same-day delivery, please place your order before 11 am.
3. Standard Delivery Time:Our standard delivery time is from 2 pm to 10 pm. While we cannot guarantee specific delivery times, you can add a note with any special requests, and we will do our best to accommodate them.
4. Friday Closure: Please note that our operations are closed on Fridays. Any orders placed on Fridays will be processed on the following working day.
5. Pre-Delivery SMS:To provide a seamless delivery experience, we send an automatic SMS 30 minutes before the scheduled delivery time. This SMS includes your order details and the delivery driver's information, enabling you to coordinate with the driver effectively.

Our goal is to ensure your order reaches you fresh and on time. If you have any specific inquiries or requests regarding delivery, feel free to contact our customer support team via WhatsApp at 0507716161 or email us at club@sharbatlyfruit.com. We are dedicated to providing you with a smooth and delightful shopping experience at Sharbatly.club.

Yes, we do offer same-day delivery for your convenience. If you wish to receive your order on the same day, you can select the same-day delivery option in the delivery day selector during the checkout process. The option is available before 11 am

Alternatively, for those who prefer to pick up their orders, we provide a pickup service in Jeddah. If this option is available for your location, you can select it in the cart page. You have the flexibility to place orders for pickup on the same day until 3 pm. This allows you to conveniently collect your fresh produce at a time that suits you.

At this time, we serve customers in Jeddah, Riyadh, Dammam and Makkah, Saudi Arabia

We understand that unexpected situations may arise, and we strive to be flexible with our delivery and pickup services. Here's what happens in case of attempted delivery or missed pickup:

For Delivery: If we attempt delivery and the customer is unavailable to receive the order, we offer to try again for a maximum of two delivery attempts. However, if the customer is still unable to receive the order, we will cancel the order and provide a refund if the payment was made online.
For Pickup: If you choose the pickup option and miss picking up your order within 24 hours of the scheduled pickup time, we may need to cancel your order and issue a refund.
Importance of Timely Pickup:Please note that our fresh produce is highly perishable, and timely pickups are crucial to maintaining the freshness and quality of our products. We rely on customers to pick up their orders promptly to ensure the best possible experience with our products.
Repetitive Missed Pickups:In the interest of maintaining product quality and excellent service for all customers, we monitor patterns of pickup cancellations or missed pickups. If we notice a consistent issue with missed pickups, we may need to take necessary action to safeguard the integrity of our business and the quality of our products. This could include deleting the customer's account if required.

Please do not hesitate to contact our customer support team via WhatsApp at 0507716161 or email us at club@sharbatlyfruit.com if you have any questions or concerns regarding delivery or pickup.

Unfortunately, once an order has been placed, we are unable to modify it. However, we do offer a flexible cancellation policy that allows you to cancel your order if needed.

Cancellation Policy: If you wish to cancel your order, You can reach out to us through WhatsApp at 0507716161 or email us at club@sharbatlyfruit.com to request a cancellation. Please note that the cancellation must be done before 11 am on the day of the delivery to receive a full refund.
Re-Placing an Order:If you need to make modifications to your order, you will need to cancel the existing order as per the cancellation policy and place a new one with the desired changes.

We apologize for any inconvenience this may cause. Our aim is to provide you with a smooth and efficient shopping experience, and we appreciate your understanding of our order modification process.

If you have selected Cash on Delivery (COD) as your payment method during the checkout process, you can still choose to pay online if you prefer. We understand that payment preferences may change, and we are here to accommodate your needs.

If you wish to switch from Cash on Delivery to an online payment method, simply contact our customer service team through WhatsApp at 0507716161 or email us at club@sharbatlyfruit.com. Let us know about your request, and we will be happy to assist you further.

Upon your request, our customer support team will send you an email with a secure payment link, allowing you to complete your order online using your preferred payment method (e.g., credit card, Apple Pay).

You will automatically receive the invoice for your order via email. The invoice is sent to the email address registered on our website. In the event that you do not receive the invoice in your email, our customer service team will be more than happy to share a copy with you upon request.

Additionally, for your convenience and reference, every box delivered to you will have a label containing a detailed packing list, including prices and taxes. This ensures transparency and clarity regarding the contents of your order.

If you forget your account password, don't worry; we've got you covered! Follow these simple steps to reset your password and regain access to your account:

1. Visit the Login Page: Go to the login page on our website or mobile app.
2. Click on "Forgot Password": Look for the "Forgot Password" option below the login fields and click on it.
3. Enter Your Email Address: On the password reset page, enter the email address associated with your account. Make sure to use the same email you used to create your account.
4. Reset Link: Click on the "Reset Password" button. We will immediately send you an email with a password reset link.
5. Check Your Email: Go to your email inbox and find the message from us. If you don't see it in your inbox, please check your spam or junk folder.
6. Click the Link: Click on the password reset link provided in the email. It will redirect you to a secure page where you can create a new password.
7. Create a New Password: Choose a strong and memorable password. Make sure to follow any password requirements specified on the page.
8. Confirm the New Password: Enter the new password again to confirm it.
9. Save Changes: Once you've entered the new password and confirmed it, click on the "Save" or "Update" button.

Congratulations! You have successfully reset your account password. You can now use your new password to log in and access your account on our website or mobile app.

Thank you for your inquiry! We kindly request all customers to place their orders directly through our website or mobile app. Unfortunately, we cannot accept orders via WhatsApp or email, as we are committed to ensuring a smooth and streamlined ordering process through our online platform. By using our website or mobile app, you can easily browse our wide selection of fresh produce and flowers, add items to your cart, and complete your purchase securely. If you have any questions or need assistance while placing your order, please don't hesitate to contact our customer support team. We look forward to serving you with convenience and excellence at Sharbatly.club.

At Sharbatly.club, we offer a range of convenient and secure payment options to suit your preferences. You can choose from the following payment methods:

1. Online Payments: For a seamless checkout experience, we accept payments through VISA, Mastercard, MADA, and Apple Pay. Our online payment system is encrypted and secure, ensuring the safety of your financial information.
2. Cash on Delivery (COD): If you prefer to pay in cash or card upon delivery, you can select the Cash on Delivery option during checkout. Our delivery drivers are equipped with POS machines, allowing you to make the payment directly to them upon receiving your order.

With these flexible payment options, we aim to provide you with a convenient and secure shopping experience. Whether you choose to pay online or opt for cash on delivery, rest assured that your transaction will be handled with the utmost care and security.

Absolutely! At Sharbatly.club, your payment security is of utmost importance to us. To ensure the highest level of protection for our customers, we have partnered with a trusted external payment gateway. This means that we do not store any of your sensitive payment information on our website.

When you make a payment during checkout, you are directly redirected to the secure payment gateway, where your payment details are encrypted and processed. This ensures that your card information remains confidential and is not accessible by our platform or stored in our systems.

By utilizing an external payment gateway, we can offer you the assurance that your transactions are handled with the highest level of security and compliance with industry standards.

Yes, we love rewarding our valued customers with exciting discounts and promotions! Here are the different ways you can enjoy special offers and savings at Sharbatly.club:

1. Weekly Promotions: Every Tuesday, we have new weekly promotions that feature fantastic deals on a selection of our fresh fruits, vegetables, and flowers. Keep an eye out for these exclusive offers and make the most of the savings.
2. Flash Promotions:From time to time, we surprise our customers with flash promotions. These limited-time offers provide incredible discounts on specific products, allowing you to seize the opportunity and enjoy significant savings.
3. Discount Codes via Emails: As a registered customer, you may receive exclusive discount codes via email. These personalized codes can be redeemed during checkout to avail additional discounts on your purchases.

At Sharbatly.club, we value your loyalty, and we strive to make your shopping experience delightful with these exciting offers. Please ensure that you are subscribed to our newsletter and have provided accurate contact information during registration to receive these promotions.

At Sharbatly.club, we take the quality of our products very seriously, and we strive to ensure that every item you receive is in excellent condition. However, if you happen to receive a defective or damaged product, we apologize for any inconvenience caused, and we are here to assist you promptly.

Please follow the steps below to resolve any issues with a defective or damaged product:

1. Contact Customer Support: If you receive a defective or damaged item, kindly contact our customer support team within 24 hours of the delivery. You can reach us via WhatsApp at 0507716161 or by emailing us at club@sharbatlyfruit.com. Provide us with the necessary details, such as your order number, product name, and a clear picture of the defective or damaged item in its original packaging.
2. Claim Processing: Our customer support team will promptly process your claim and coordinate with our quality control team to assess the issue.
3. Resolution: Once the claim is processed and the issue is verified, we will offer an appropriate resolution, which may include a refund for the affected item.

We are committed to ensuring your satisfaction with every purchase, and your feedback is invaluable in helping us improve our services. Your happiness with our products is our priority, and we are dedicated to addressing any concerns promptly and professionally.

For non-perishable items, you can open a claim within 7 days of receipt. Please check our refund policy for more details.

Regarding perishable goods, such as fresh fruits and vegetables and flowers, we cannot accept physical returns. If you receive a defective item, contact us within 24 hours from receiving, and we'll assist you. For more information, refer to our refund policy.

If you have any questions or concerns, reach out to our customer support team. Your satisfaction is our priority at Sharbatly.club.

For any inquiries, concerns, or issues, our customer support team is here to assist you promptly. You can contact us through the following channels:

1. WhatsApp: Reach out to us via WhatsApp at 0507716161. Our dedicated support team will be available to respond to your messages and provide assistance.
2. Email: You can also email us at club@sharbatlyfruit.com. Feel free to share your questions or concerns, and we will respond to your email as quickly as possible.

Our customer support team is committed to ensuring your satisfaction with every aspect of your shopping experience at Sharbatly.club. Whether you have questions about products, deliveries, or any other matter, don't hesitate to reach out to us. Your feedback is valuable to us, and we are here to make your experience delightful and hassle-free.

While we do not offer specific gift wrapping services, we are committed to accommodating special requests to ensure customer happiness. Our priority is to provide you with a delightful shopping experience and exceptional service.

Rest assured that all our fresh fruits and vegetables come in our carefully arranged and prepacked boxes, ensuring they reach you in the best condition. Additionally, our flowers are placed in dedicated special boxes, accompanied by flower food and caring instructions, to preserve their freshness and beauty.

If you have any special requests or instructions for your order, such as gift arrangements or personalized messages, please feel free to share them with us during the checkout process. We will do our best to accommodate your preferences and ensure that your order is a truly special and memorable one.

If you are interested in placing a wholesale order, we would be delighted to assist you. Please get in touch with our customer support team through WhatsApp at 0507716161 or email us at club@sharbatlyfruit.com, and we will be happy to direct you to our dedicated wholesale section.

At Sharbatly.club, we value our wholesale customers and are committed to providing tailored solutions to meet your specific needs and requirements. Whether you are looking for bulk quantities of fresh produce or have other wholesale inquiries, we are here to offer personalized assistance and ensure a seamless wholesale ordering process.

If you wish to unsubscribe from our marketing emails or newsletters, you can easily do so by following these simple steps:

1. Email Unsubscription: Open any marketing email or newsletter you have received from us.
2. Unsubscribe Link: Scroll down to the bottom of the email. You will find an "Unsubscribe" or "Manage Preferences" link. Click on it.
3. Unsubscribe Confirmation:You will be directed to a page where you can confirm your unsubscription. Please click on the "Unsubscribe" button to proceed.
4. Confirmation Message: After unsubscribing, you will receive a confirmation message indicating that you have been successfully unsubscribed from our marketing emails and newsletters.

By unsubscribing, you will no longer receive promotional emails from us. However, please note that you will continue to receive essential service-related emails, such as order confirmations and delivery updates, to ensure a smooth shopping experience.

Our prices reflect the added value of providing high-quality products, convenience, direct sourcing, specialized packaging, seasonal availability, and exceptional customer service. While wholesale prices may be lower due to bulk purchases, our focus is on delivering the freshest produce and flowers with personalized attention to individual consumers. We strive to provide you with a delightful shopping experience and top-notch product quality at Sharbatly.club.